Work Experience
Capstone Works Inc,
Systems Engineer
Manage IT infrastructures for multiple small and medium business clients
across diverse industries, supporting servers, desktops, firewalls, and cloud services, aligning
closely with business goals and processes.
Act as Tier 3 escalation, resolving advanced
server, network, and cloud issues, while assisting Tier 1 and Tier 2 overflow to ensure seamless
client support.
Deploy and maintain complex solutions, including virtualization (VMware,
Hyper-V), Azure environments, and Office 365 migrations, with a strong focus on security and
business continuity.
Lead technology projects from planning through execution, including
Azure Virtual Desktop deployment and server migrations to Azure via secure VPN tunnels, ensuring
minimal downtime and strong security posture.
Consult directly with clients, translating
technical solutions into understandable strategies for executives and non-technical stakeholders.
Maintain healthy client relationships by setting clear expectations, providing regular
updates, and proactively recommending IT improvements.
Conduct on-premise installations
and configurations for servers, networks, and endpoint devices, including physical hardware setups
and cloud integrations.
Utilize PowerShell scripting to automate system administration
tasks, improving operational efficiency.
Participated in on-call rotations and handle
occasional travel for client site visits and projects.
Lakeside High School,
IT Help Desk Intern
Assisted with the setup, installation, and maintenance of computers, printers, projectors, and other hardware devices throughout the school using active directory managing over 2000 students, faculty, and staff.
Education & Certification
Bachelor's Degree in Actuary Mathematics / Minor in C.S.
University of Texas at Austin
Acquiring fundamental knowledge in programming languages, algorithms, data structures, and computer systems. Practical experience through internships and projects.
Completed 4 Semesters of Computer Engineering
University of Southern California
Specialization in software engineering methodologies, advanced programming techniques, software architecture, and eletrical components.
Professional Certifications
Microsoft Azure Certifications
Microsoft Certified: Azure Solutions Architect Expert (AZ-305) defining robust, scalable, and secure cloud solutions across compute, networking, data, and governance. Complemented by Associate-level mastery in:
- Architecture Design (AZ-305): Designing highly available, scalable, and secure solutions in Azure.
- Cloud Administration (AZ-104): Implementing, managing, and monitoring the core Azure environment.
- Application Development (AZ-204): Building and deploying cloud-native applications using PaaS services, security, and storage.
- AI Engineering (AI-102): Designing and implementing intelligent solutions with Azure Cognitive Services and Machine Learning.
Microsoft 365 & Endpoint Certifications
Microsoft 365 Enterprise Administrator Expert (MS-102) readiness and Modern Desktop Administrator (MD-102) skills. Expertise in managing and deploying modern workplaces:
- Enterprise Administration: Strategic planning and implementation of core Microsoft 365 services, identity, security, and compliance (MS-102).
- Endpoint Management: Deploying, configuring, and managing Windows and non-Windows devices in a hybrid environment using Microsoft Intune (MD-102).
- Foundation: Strong foundational knowledge of Microsoft 365 core services and cloud concepts (MS-900).
CompTIA Certifications
Core competency established in fundamental IT infrastructure, network operations, and essential security principles. Certifications demonstrate proficiency in:
- Network+ (N+): Implementing, managing, and troubleshooting essential wired and wireless network devices, protocols, and security concepts.
- Security+ (S+): Applying foundational knowledge of security concepts, tools, and procedures to ensure confidentiality, integrity, and availability.
Project Portfolio
Asterisk PBX Call Monitoring and Reporting Tool for Microsoft Teams
Designed and deployed an automated call monitoring solution using
Python
and the Asterisk Manager Interface (AMI) to provide real-time insights into call center
activity.
Architected and implemented a serverless application on Azure Functions to periodically
send active call reports to a Microsoft Teams channel, ensuring high availability and low
operational overhead.
Integrated with the ConnectWise API to enrich call data with
customer and company information, improving technician response time and customer service
quality.
AI Ticket Triage Using Connectwise and Azure Functions
Engineered a serverless application using Azure Functions to
programmatically extract and parse ticket information and notes from the ConnectWise API.
Designed and executed an HTTP POST and GET request workflow to send structured ticket
data
to a large language model (LLM) for natural language analysis.
Automated the deployment
process through a CI/CD pipeline using GitHub Actions, enabling continuous integration and
delivery directly from the code repository to Azure.
Enabled the system to autonomously
classify tickets by service board, type, subtype, and item while also identifying the optimal
technician based on ticket content. Introduced a client sentiment analysis feature, allowing for
proactive service management and improved client satisfaction.
Azure Virtual Desktop Deployment
Deployed an Azure environment with a 12-VM host pool for QuickBooks and
Adobe Acrobat.
Configured Azure Virtual Desktop (AVD) with FSLogix for seamless user
experience.
Optimized performance and cost using auto-scaling and Azure Reserved
Instances.
Implemented NSGs, Azure Defender, and Azure Monitor for security and
monitoring.
On-Premises Server Migration to Azure via Site-to-Site VPN
Led the migration of on-prem servers to Azure using a Site-to-Site VPN
for secure connectivity.
Configured Azure Virtual Network (VNet) and site-to-site VPN
for
seamless integration.
Optimized performance and security with NSGs, Azure Defender, and
monitoring tools.
Skills
Development
Get in Touch
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